Returns & Exchanges

As loyal clients and customers of Firefly, we appreciate you making a small business do a little happy dance with your purchase. If for any reason you are not 100% satisfied with the styles you have chosen, we will issue store credit or an exchange for products you wish to switch out. All exchanges/store credits must be done within 14 days of your delivery date and should be accompanied by a receipt. Merchandise must still have tags attached, in new condition- no alterations or signs of wear. If merchandise does show signs of wear, Firefly has the right to refuse the transaction.

 

To return an item, please follow these simple steps:

Repack the item with the original receipt and send to:

 

Firefly Boutique Ltd.

Attn: Returns Department

10012 Benfield Rd #303

Charlotte, NC 28269

 

For your security, please return your item(s) with an insured courier (e.g., FedEx, UPS, USPS Parcel Post) with a tracking number. 

Please retain receipt for your records; Firefly is not responsible for items damaged or lost in transit.

 

Please allow up to 7 business days to process your order. Orders placed after 2 pm will not be received until the next business day.  

 

All SALE items, accessories & giftware, and intimates are FINAL SALE and cannot be returned or exchanged!

Please call us with any questions- we are happy to help!